Factorial HR incident

Full outage after routing misconfiguration

Major Resolved View vendor source →

Factorial HR experienced a major incident on June 5, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 07:00 AM UTC
Resolved
Jun 05, 2024, 07:00 AM UTC
Duration
—
Detected by Pingoru
Jun 05, 2024, 07:00 AM UTC

Update timeline

  1. resolved Jun 05, 2024, 10:31 AM UTC

    Our team have introduced a misconfiguration at 09:20 CEST with an automated deployment, immediate action have been taken and the sevice were restored at 09:28. Despite our validation processes this introduced an unwanted change that triggered a second downtime at 10:00 CEST. Our emergency procedure have been launched and we restored our services at 10:27 CEST. We are committed to delivering exceptional services and we are constantly reviewing all processes to avoid similar inconveniences in the future.