Factorial HR experienced a critical incident on July 15, 2024 affecting Factorial website, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Factorial website
Update timeline
- investigating Jul 15, 2024, 11:50 AM UTC
Due to an error introduced in our latest release, the Factorial application is currently unavailable or partially loading. Our teams have identified the source of the problem and are investigating a fix to be deployed as soon as possible.
- identified Jul 15, 2024, 11:58 AM UTC
A fix is underway - we expect the service to be restored in the next hour.
- resolved Jul 15, 2024, 12:13 PM UTC
The service has been restored; app.factorialhr.com is fully operational again. We apologize for the inconvenience caused and will perform an investigation to ensure such errors don't happen again in the future.