Factorial HR experienced a major incident on August 28, 2024 affecting Factorial website, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Factorial website
Update timeline
- monitoring Aug 28, 2024, 12:40 PM UTC
The system in charge of computing the time tracking totals for display on the application interface is experiencing unusual delay since 12:00 UTC. While the shifts were being registered, today's totals may not include the most recent ones. Our team has submitted a fix and we are hoping to see a recovery in a matter of minutes.
- resolved Aug 28, 2024, 01:19 PM UTC
The issue has been resolved. There may be some inconsistencies in the calculation that will eventually be reconciled with the shifts in the database.