Factorial HR incident

Service outage caused by an unresponsive database

Notice Resolved View vendor source →

Factorial HR experienced a notice incident on November 18, 2024 affecting API & backend, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 03:57 PM UTC
Resolved
Nov 18, 2024, 03:57 PM UTC
Duration
—
Detected by Pingoru
Nov 18, 2024, 03:57 PM UTC

Affected components

API & backend

Update timeline

  1. resolved Nov 18, 2024, 03:57 PM UTC

    We experienced a brief service interruption from 03:30 PM to 03:36 PM (UTC). During this time, our database experienced unresponsiveness, which impacted the availability of our service. To mitigate the issue, our team promptly killed the suspicious process to restore the database functionality instantly. All systems are now operating normally, and we'll apply preventive measures to prevent similar occurrences in the future. We appreciate your understanding and patience as we work through this process.