Factorial HR experienced a major incident on January 13, 2025 affecting API & backend and Factorial website, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
API & backendFactorial website
Update timeline
- identified Jan 13, 2025, 08:36 AM UTC
Some users are experiencing sporadic errors loading or moving around different features of the application. We have identified the potential root cause of the issue and have deployed a solution that should solve these errors.
- resolved Jan 13, 2025, 09:02 AM UTC
The fix deployed in the previous hour has resolved the issue. The application should work normally now. We keep investigating why this errors started appearing today and how they relate to a change that was published last Thursday. Apologies for the inconvenience.