Factorial HR incident

Service outage caused by unresponsive database

Critical Resolved View vendor source →

Factorial HR experienced a critical incident on January 18, 2025 affecting API & backend, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2025, 03:29 PM UTC
Resolved
Jan 18, 2025, 04:12 PM UTC
Duration
43m
Detected by Pingoru
Jan 18, 2025, 03:29 PM UTC

Affected components

API & backend

Update timeline

  1. investigating Jan 18, 2025, 03:29 PM UTC

    We are currently investigating this issue.

  2. identified Jan 18, 2025, 03:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 18, 2025, 04:12 PM UTC

    The lock has been cleared and the service has been restored. We will perform a more thorough investigation next week and set up the mechanisms and processes required to prevent this from happening again.