Factorial HR incident
Unusual web traffic volume altering performance of the app
Factorial HR experienced a minor incident on January 24, 2025 affecting API & backend and Factorial website, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2025, 11:41 AM UTC
As of 11:00 UTC / 12:00 CET, we have observed a significant increase in requests to our application, resulting in performance degradation. We are implementing mitigation measures to restore service quality while we keep investigating the root cause of the issue. We appreciate your patience and will provide further updates as we work to resolve this matter.
- monitoring Jan 24, 2025, 12:37 PM UTC
Our actions have stabilized the system and the application is now performing normally. While the number of requests has greatly reduced, we keep investigating to understand the origin of the spike.
- resolved Jan 24, 2025, 03:43 PM UTC
Traffic levels have been stable and back to the usual levels for a while.