Factorial HR incident

Degraded latency and increased error rates - failing cache system

Major Resolved View vendor source →

Factorial HR experienced a major incident on April 24, 2025 affecting API & backend and Factorial website, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 02:03 PM UTC
Resolved
Apr 24, 2025, 02:28 PM UTC
Duration
24m
Detected by Pingoru
Apr 24, 2025, 02:03 PM UTC

Affected components

API & backendFactorial website

Update timeline

  1. investigating Apr 24, 2025, 02:03 PM UTC

    We are investigating an issue where one of our cache nodes has become unresponsive, leading to a global performance degradation. We are working on restoring the service as soon as possible.

  2. resolved Apr 24, 2025, 02:28 PM UTC

    We have identified the root of the problem and have deployed fixes to restore the service performance. We apologize for the inconvenience caused.