EZ Texting incident
We are experiencing platform disruptions, but systems are intermittently operational. Application services, API calls, and logins are affected. Thank you for your patience.
EZ Texting experienced a minor incident on May 22, 2023 affecting CallFire Website and EZ Texting Website and 1 more component, lasting 10d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2023, 03:01 PM UTC
We are currently investigating this issue.
- monitoring May 22, 2023, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 22, 2023, 05:54 PM UTC
The issue has been identified and our team is working on a fix. Systems will be intermittently operational.
- identified May 25, 2023, 03:57 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 25, 2023, 04:33 PM UTC
Our systems are currently up and running. Thank you for your patience
- identified May 25, 2023, 05:39 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 25, 2023, 07:17 PM UTC
We are currently operational, thank you for your patience.
- identified May 25, 2023, 08:49 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 25, 2023, 11:23 PM UTC
We are currently operational, thank you for your patience.
- identified May 26, 2023, 02:23 PM UTC
We are experiencing platform disruptions that are affecting application services, API calls, and logins. Systems will be intermittently operational. Thank you for your patience while we continue to investigate and work towards a fix.
- identified May 26, 2023, 03:09 PM UTC
We are currently operational, thank you for your patience.
- monitoring May 29, 2023, 05:02 PM UTC
Update - The system is currently operational.
- monitoring May 29, 2023, 05:05 PM UTC
Update - The system is currently operational. We are continuing to monitor for intermittent platform disruptions.
- monitoring May 29, 2023, 05:06 PM UTC
Update - The system is currently operational. We are continuing to monitor for intermittent platform disruptions.
- monitoring Jun 01, 2023, 04:59 PM UTC
Our emergency response team continues to monitor our systems 24/7. Our Engineers continue to work on several fixes and optimizations that are cumulatively working well. The platform has not had any downtime since Friday morning May 26th. We will continue to update once resolved.
- resolved Jun 02, 2023, 04:21 AM UTC
Our emergency response team continues to monitor our systems 24/7 while our Engineers continue to work on more optimizations to ensure our platform continue to operate smoothly. We have not had any downtime during our peak traffic times this week. We'll remain cautiously optimistic and keep our emergency response team engaged 24/7 to make sure our solutions are working properly. If everything continues as-is until tomorrow morning, we'll consider this issue resolved.