EZ Texting experienced a minor incident on April 30, 2024 affecting SMS - Long Codes and CallFire SMS and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2024, 03:43 PM UTC
We are currently experiencing a service disruption. Outbound SMS and MMS from 10-digit local numbers will be undelivered to some mobile carriers. Some inbound SMS and MMS are experiencing delays of approximately 5 minutes. We recommend scheduling any non-urgent campaigns for a later time, and we will share updates as we learn more.
- monitoring Apr 30, 2024, 05:31 PM UTC
The root cause of the outage was identified as one of our carrier partners, and they have now restored functionality. During this time delivery was affected to T-Mobile and Verizon from 10-digit local numbers. We will continue to monitor the situation, but we expect that this issue is resolved.
- monitoring Apr 30, 2024, 07:44 PM UTC
This issue is resolved, thank you for you patience.
- resolved Apr 30, 2024, 07:44 PM UTC
This incident has been resolved.