Extole Outage History
Extole is up right nowPingoru has recorded 26 incidents for Extole: 18 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 535 (0%) |
Incidents, newest first
Major September 14, 2026 Consumer API Performance 10m Pod 0, Pod 1, Pod 2, Pod 3 and 11 more
Started Sep 14, 2026, 04:09 PM UTC· resolved Sep 14, 2026, 04:20 PM UTC
- investigating Sep 14, 2026, 04:09 PM UTC
We are currently investigating this issue.
- resolved Sep 14, 2026, 04:20 PM UTC
This incident has been resolved.
Minor June 26, 2026 CSS Not Rendering 3h 57m
Started Jun 26, 2026, 06:38 PM UTC· resolved Jun 26, 2026, 10:35 PM UTC
- investigating Jun 26, 2026, 06:38 PM UTC
We are currently investigating an issue where CSS is not applying to certain pages.
- identified Jun 26, 2026, 06:47 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 26, 2026, 10:35 PM UTC
This incident has been resolved.
Notice May 21, 2026 GitHub Security Incident Response –
Started May 21, 2026, 07:23 PM UTC· resolved May 21, 2026, 07:23 PM UTC
- resolved May 21, 2026, 07:23 PM UTC
GitHub security incident (May 2026) — investigated, no Extole impact We are aware of the security incident disclosed by GitHub on May 20, 2026, involving unauthorized access to GitHub's internal repositories via a compromised third-party VS Code extension (Nx Console), itself linked to the earlier @tanstack/* npm supply-chain compromise on May 11, 2026. We have completed our investigation and confirmed that Extole is not impacted: - GitHub has stated the incident was limited to its own internal repositories, with no evidence of impact to customer repositories, organizations, or enterprises. - Extole does not use the Nx Console extension or any of the @nrwl/* packages. - The @tanstack/* packages compromised in the upstream incident (the Router/Start monorepo) are not used by Extole; the @tanstack/* package we do use (vue-query) was explicitly confirmed unaffected by TanStack. - We checked our workstations and build infrastructure for the published indicators of compromise and found none. No customer action is required. We will continue to monitor for any further disclosures from GitHub or TanStack and will update this status if anything changes.
Minor May 5, 2026 Email Delays 3h 58m Email
Started May 05, 2026, 11:57 AM UTC· resolved May 05, 2026, 03:56 PM UTC
- investigating May 05, 2026, 11:57 AM UTC
We are currently investigating an issue with our email provider Sendgrid, that is causing email delays.
- identified May 05, 2026, 01:50 PM UTC
Emails being sent through Sendgrid are currently not being delivered. We are working with Sendgrid to resolve the issue.
- monitoring May 05, 2026, 03:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 03:56 PM UTC
This incident has been resolved.
Notice May 1, 2026 Consumer Database Failover – Pod 0, Pod 1, Pod 2, Pod 3 and 11 more
Started May 01, 2026, 05:41 AM UTC· resolved May 01, 2026, 05:41 AM UTC
- resolved May 01, 2026, 05:41 AM UTC
One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.
Minor April 29, 2026 Incerased API Error Rate 28m Pod 0, Pod 1, Pod 2, Pod 3 and 11 more
Started Apr 29, 2026, 11:53 AM UTC· resolved Apr 29, 2026, 12:21 PM UTC
- investigating Apr 29, 2026, 11:53 AM UTC
We are currently investigating this issue.
- identified Apr 29, 2026, 12:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 12:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 12:21 PM UTC
This incident has been resolved.
Minor February 4, 2026 Core API Errors –
Started Feb 04, 2026, 04:05 PM UTC· resolved Feb 04, 2026, 04:05 PM UTC
- monitoring Feb 04, 2026, 04:05 PM UTC
Feb 4, 08:05 PST Resolved - This incident has been resolved. Feb 4, 07:38 PST Monitoring - We have resolved an issue with our Core API and are monitoring the fix to ensure it fixes the problem.
Minor January 28, 2026 Consumer API Response Delays –
Started Jan 28, 2026, 11:16 PM UTC· resolved Jan 28, 2026, 11:16 PM UTC
- monitoring Jan 28, 2026, 11:16 PM UTC
Jan 28, 15:16 PST Resolved - This incident has been resolved. Jan 28, 14:43 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 28, 14:00 PST Identified - The issue has been identified and a fix is being implemented.
Notice January 26, 2026 Data Processing Delays – Data Processing
Started Jan 26, 2026, 06:48 PM UTC· resolved Jan 26, 2026, 06:48 PM UTC
- resolved Jan 26, 2026, 06:48 PM UTC
There is a delay in data processing causing reports to run slower than usual. The root cause has been identified and fixed and reports should run shortly.
Minor January 12, 2026 Consumer API Error Rate –
Started Jan 12, 2026, 01:06 PM UTC· resolved Jan 12, 2026, 01:06 PM UTC
- monitoring Jan 12, 2026, 01:06 PM UTC
Jan 12, 05:06 PST Resolved - This incident has been resolved. We have deployed a fix and are not seeing more errors. Our team is investigating the root cause to mitigate future problems. Jan 12, 05:00 PST Update - We are continuing to work on a fix for this issue. Jan 12, 05:00 PST Identified - The issue has been identified and a fix is being implemented. Jan 12, 05:00 PST Update - We are continuing to investigate this issue. Jan 12, 04:59 PST Investigating - We are seeing increased error rates on consumer-api and are investigating the issue.
Minor November 22, 2025 Consumer API 404s for /zones Requests –
Started Nov 22, 2025, 07:35 PM UTC· resolved Nov 22, 2025, 07:35 PM UTC
- monitoring Nov 22, 2025, 07:35 PM UTC
Nov 22, 11:35 PST Resolved - This incident has been resolved. Nov 22, 11:32 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 22, 10:51 PST Update - We are continuing to work on a fix for this issue. Nov 22, 10:44 PST Update - We are continuing to work on a fix for this issue. Nov 22, 10:44 PST Identified - The issue has been identified and a fix is being implemented.
Major October 20, 2025 AWS Outage –
Started Oct 20, 2025, 09:49 PM UTC· resolved Oct 20, 2025, 09:49 PM UTC
- monitoring Oct 20, 2025, 09:49 PM UTC
Oct 20, 14:49 PDT Resolved - This incident has been resolved. Oct 20, 12:31 PDT Update - Due to outages with Amazon Web Services, our platform has experienced intermittent latency and other issues with delivering experiences, rewarding, and reporting. We are working to ensure that we do not lose any information during these outages. Oct 20, 10:18 PDT Monitoring - AWS Outage in US-EAST is impacting mulitple services and we are currently executing our business continuity plan.
Major October 6, 2025 Increase in errors on client-api –
Started Oct 06, 2025, 04:40 PM UTC· resolved Oct 06, 2025, 04:40 PM UTC
- resolved Oct 06, 2025, 04:40 PM UTC
Increase in error rate on API, engineers have identified the problem and deployed a resolution.
Minor July 23, 2025 Admin API Performance Degradation 15m
Started Jul 23, 2025, 10:06 AM UTC· resolved Jul 23, 2025, 10:21 AM UTC
- investigating Jul 23, 2025, 10:06 AM UTC
We are currently investigating a performance issue with the Admin API that is impacting the ability to change campaigns.
- identified Jul 23, 2025, 10:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 23, 2025, 10:14 AM UTC
We have identified the root cause and applied a fix, and are monitoring the improved performance. Campaigns edits will start to be applied now.
- monitoring Jul 23, 2025, 10:17 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 23, 2025, 10:21 AM UTC
This incident has been resolved.
- postmortem Jul 23, 2025, 10:22 AM UTC
A migration of multiple campaigns caused a performance problem on the campaign API creating a backlog of events. We are investigating long term fixes to prevent this in the future.
Minor May 11, 2025 Consumer AP 22m
Started May 11, 2025, 11:37 PM UTC· resolved May 12, 2025, 12:00 AM UTC
- identified May 11, 2025, 11:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 11, 2025, 11:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 11, 2025, 11:56 PM UTC
We are continuing to monitor and investigate the root cause.
- resolved May 12, 2025, 12:00 AM UTC
This incident has been resolved.