Extole incident

Admin API Performance Degradation

Minor Resolved View vendor source →

Extole experienced a minor incident on July 23, 2025, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 10:06 AM UTC
Resolved
Jul 23, 2025, 10:21 AM UTC
Duration
15m
Detected by Pingoru
Jul 23, 2025, 10:06 AM UTC

Update timeline

  1. investigating Jul 23, 2025, 10:06 AM UTC

    We are currently investigating a performance issue with the Admin API that is impacting the ability to change campaigns.

  2. identified Jul 23, 2025, 10:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 23, 2025, 10:14 AM UTC

    We have identified the root cause and applied a fix, and are monitoring the improved performance. Campaigns edits will start to be applied now.

  4. monitoring Jul 23, 2025, 10:17 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 23, 2025, 10:21 AM UTC

    This incident has been resolved.

  6. postmortem Jul 23, 2025, 10:22 AM UTC

    A migration of multiple campaigns caused a performance problem on the campaign API creating a backlog of events. We are investigating long term fixes to prevent this in the future.