Extensiv experienced a minor incident on June 10, 2025 affecting Extensiv Help Center, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Extensiv Help Center
Update timeline
- monitoring Jun 10, 2025, 04:24 PM UTC
Our Help Center provider, Helpjuice’s platform provider Heroku, is experiencing an issue that is causing our Help Center to intermittently slow down and timeout. See https://status.heroku.com/ for more details. We will resolve this incident once we have received confirmation that the issue has been resolved from them.
- resolved Jun 10, 2025, 08:53 PM UTC
This incident has been resolved.