Extensiv incident

Service Disruption with Warehouse Management Consoles

Extensiv experienced a critical incident on July 18, 2024 affecting Warehouse Manager by Extensiv, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started: Jul 18, 2024, 11:50 PM UTC
Resolved: Jul 19, 2024, 01:59 AM UTC
Duration: 2h 9m
Detected by Pingoru: Jul 18, 2024, 11:50 PM UTC

Affected components

Warehouse Manager by Extensiv

Update timeline

investigating Jul 18, 2024, 11:50 PM UTC

We are currently experiencing a service disruption with Warehouse Management Consoles. Our team is currently working to restore the service. Multiple users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.
identified Jul 19, 2024, 12:17 AM UTC

We have identified an issue with the underlying infrastructure of our hosting provider. We are working diligently with their team to resolve the issue. We will send an additional update in 30 minutes.
identified Jul 19, 2024, 12:26 AM UTC

We will continue to update you in accordance with the specified timelines below. Additionally, you can view direct updates from our hosting provider at https://azure.status.microsoft/en-us/status We will send an additional update in 30 minutes.
identified Jul 19, 2024, 12:53 AM UTC

We do not have an additional update right now. In the meantime, you can view direct updates from our hosting provider at https://azure.status.microsoft/en-us/status. We will send an update in 30 minutes.
identified Jul 19, 2024, 01:28 AM UTC

We do not have an additional update right now. You can also view direct updates from our hosting provider at https://azure.status.microsoft/en-us/status. We will send an update in 60 minutes.
monitoring Jul 19, 2024, 01:45 AM UTC

Warehouse Management consoles are up now. We will continue to monitor and will give an update in 30 minutes.
resolved Jul 19, 2024, 01:59 AM UTC

The incident has been resolved.