Extensiv incident

TW-31294: Small Parcel Users receiving time-out errors

Extensiv experienced a minor incident on July 29, 2024 affecting Small Parcel Suite, lasting 43m. The incident has been resolved; the full update timeline is below.

Started: Jul 29, 2024, 06:07 PM UTC
Resolved: Jul 29, 2024, 06:50 PM UTC
Duration: 43m
Detected by Pingoru: Jul 29, 2024, 06:07 PM UTC

Affected components

Small Parcel Suite

Update timeline

investigating Jul 29, 2024, 06:07 PM UTC

Our upstream provider, ShipEngine,is currently experiencing an issue which is affecting our ability to create labels. Users who ship through Small Parcel, using ShipEngine, may be affected. See https://status.shipengine.com for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
monitoring Jul 29, 2024, 06:33 PM UTC

ShipEngine has released a fix for this issue and we are monitoring results.
resolved Jul 29, 2024, 06:50 PM UTC

ShipEngine has resolved this issue.