Extensiv incident

Transactions are not loading in Network Manager

Major Resolved View vendor source →

Extensiv experienced a major incident on July 31, 2024 affecting 3PL Warehouse Manager, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 10:41 PM UTC
Resolved
Aug 02, 2024, 12:17 PM UTC
Duration
1d 13h
Detected by Pingoru
Jul 31, 2024, 10:41 PM UTC

Affected components

3PL Warehouse Manager

Update timeline

  1. investigating Jul 31, 2024, 10:41 PM UTC

    We are currently experiencing a service disruption affecting Network Manager, impacting features such as Network List, Network Creation, and Transaction Loading. Our team is actively working to restore full functionality. We apologize for any inconvenience this may cause. We will send an additional update in 30 minutes.

  2. identified Jul 31, 2024, 11:14 PM UTC

    We have identified the root cause of this issue and we're working on a fix.

  3. monitoring Jul 31, 2024, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 01, 2024, 03:38 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 02, 2024, 12:17 PM UTC

    This incident has been resolved.