Extensiv incident

Issues in shipping orders via DHL in Order Management

Major Resolved View vendor source →

Extensiv experienced a major incident on September 5, 2024 affecting Order Manager by Extensiv, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 10:50 PM UTC
Resolved
Sep 06, 2024, 12:47 AM UTC
Duration
1h 56m
Detected by Pingoru
Sep 05, 2024, 10:50 PM UTC

Affected components

Order Manager by Extensiv

Update timeline

  1. identified Sep 05, 2024, 10:50 PM UTC

    We have identified an issue in shipping orders via DHL in Order Management. You may encounter an error message when attempting to ship an order. Our team is currently working to restore the service. This is potentially affecting all DHL shipments. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. identified Sep 05, 2024, 11:24 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 06, 2024, 12:12 AM UTC

    A fix has been developed and is currently being tested. We are working diligently to ensure the fix is fully implemented and verified. We will provide another update once the fix has been successfully deployed.

  4. monitoring Sep 06, 2024, 12:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 06, 2024, 12:47 AM UTC

    This incident has been resolved.