Extensiv incident

Small Parcel Error: "A shipping carrier error occurred: Could not refresh authorization credentials in a timely manner."

Minor Resolved View vendor source →

Extensiv experienced a minor incident on September 9, 2024 affecting Small Parcel Suite and Order Manager by Extensiv, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 04:23 PM UTC
Resolved
Sep 09, 2024, 07:12 PM UTC
Duration
2h 48m
Detected by Pingoru
Sep 09, 2024, 04:23 PM UTC

Affected components

Small Parcel SuiteOrder Manager by Extensiv

Update timeline

  1. identified Sep 09, 2024, 04:23 PM UTC

    Shipengine is currently experiencing a performance degradation that is effectively affecting its ability to process labels. You may see the following error: "A shipping carrier error occurred: Could not refresh authorization credentials in a timely manner." You may follow additional updates at status.shipengine.com

  2. identified Sep 09, 2024, 04:37 PM UTC

    Update: This performance issue is currently effecting UPS carrier services including label creation, rate shopping and OAuth reconnection.

  3. identified Sep 09, 2024, 05:12 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 09, 2024, 06:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 09, 2024, 07:12 PM UTC

    This incident has been resolved.