Extensiv experienced a notice incident on September 13, 2024 affecting 3PL Warehouse Manager and Order Manager by Extensiv, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
3PL Warehouse ManagerOrder Manager by Extensiv
Update timeline
- investigating Sep 13, 2024, 04:49 PM UTC
Shipengine is currently experiencing a performance degradation that is affecting the ability to process shipments. You may see the following error: "A shipping carrier error occurred: Could not refresh authorization credentials in a timely manner." This may affect both 3PL Warehouse Manager Small Parcel and Order Manager Shipments. You may follow additional updates at status.shipengine.com
- monitoring Sep 13, 2024, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2024, 06:12 PM UTC
This incident has been resolved.