Extensiv experienced a major incident on September 26, 2024 affecting Small Parcel Suite and Order Manager by Extensiv, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 26, 2024, 04:35 PM UTC
Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting the ability to create labels and rate shop. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
- identified Sep 26, 2024, 04:37 PM UTC
Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting the ability to create labels and rate shop. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
- monitoring Sep 26, 2024, 04:42 PM UTC
ShipEngine has released a fix and is monitoring the results.
- resolved Sep 26, 2024, 05:37 PM UTC
This issue has been resolved.