Extensiv incident

Errors when completing different processes within Order Management

Minor Resolved View vendor source →

Extensiv experienced a minor incident on October 15, 2024 affecting Order Manager by Extensiv, lasting 15h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 11:18 PM UTC
Resolved
Oct 16, 2024, 02:37 PM UTC
Duration
15h 19m
Detected by Pingoru
Oct 15, 2024, 11:18 PM UTC

Affected components

Order Manager by Extensiv

Update timeline

  1. investigating Oct 15, 2024, 11:18 PM UTC

    We are currently investigating an issue impacting Order Management. Users are encountering various errors when completing different processes within the application. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. identified Oct 15, 2024, 11:45 PM UTC

    The issue has been identified. We are working on a fix.

  3. identified Oct 16, 2024, 12:26 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 16, 2024, 01:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 16, 2024, 02:37 PM UTC

    This incident has been resolved.