Extensiv experienced a major incident on November 15, 2024 affecting 3PL Warehouse Manager and SmartPack and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2024, 08:49 PM UTC
We are currently experiencing a service disruption with Extensiv Products. Our team is currently working to restore the service. All users may be affected. We apologize for any inconvenience. We will send an additional update in the next 30 minutes.
- identified Nov 15, 2024, 09:21 PM UTC
We continue to work on the outage for Order Management, however all other systems are now operational.
- identified Nov 15, 2024, 10:13 PM UTC
We are now focusing our efforts in restoring the Order Management service. We sincerely apologize for any inconvenience. We will send an additional update in 30 minutes.
- identified Nov 15, 2024, 10:36 PM UTC
We're starting to see the Order Management service recover. Please expect intermittent errors. We will send another update once the system is fully recovered.
- monitoring Nov 15, 2024, 10:56 PM UTC
All systems are now operational. We will continue to monitor for any further issues.
- resolved Nov 16, 2024, 01:07 AM UTC
The system access issue is resolved. You may still experience some latency on certain processes within Order Management. Thank you for your patience as we work to restore optimal performance.