Extensiv incident

Users experiencing timeouts and system slowness

Notice Resolved View vendor source →

Extensiv experienced a notice incident on December 2, 2024 affecting 3PL Warehouse Manager and Small Parcel Suite, lasting 9h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2024, 07:28 PM UTC
Resolved
Dec 03, 2024, 05:16 AM UTC
Duration
9h 47m
Detected by Pingoru
Dec 02, 2024, 07:28 PM UTC

Affected components

3PL Warehouse ManagerSmall Parcel Suite

Update timeline

  1. identified Dec 02, 2024, 07:28 PM UTC

    Our upstream provider, AWS, is currently experiencing an issue which is affecting the ability to navigate within Extensiv products. All users may be affected. This issue is intermittent and may not effect all users. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  2. monitoring Dec 02, 2024, 07:58 PM UTC

    We are no longer seeing timeout and slowness issues, but we will continue to monitor and investigate.

  3. monitoring Dec 03, 2024, 03:01 AM UTC

    We are planning a brief 15-minute maintenance period for 3PL Warehouse Manager tonight at 8:00 p.m. PST to upgrade our system infrastructure to provide significantly improved performance during busy season.

  4. resolved Dec 03, 2024, 05:16 AM UTC

    This incident has been resolved.