Extensiv incident

'Too Many Requests' error when entering Extensiv HUB

Critical Resolved View vendor source →

Extensiv experienced a critical incident on December 13, 2024 affecting Extensiv Hub, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 02:28 AM UTC
Resolved
Dec 13, 2024, 04:51 AM UTC
Duration
2h 23m
Detected by Pingoru
Dec 13, 2024, 02:28 AM UTC

Affected components

Extensiv Hub

Update timeline

  1. investigating Dec 13, 2024, 02:28 AM UTC

    Our teams are currently investigating a "Too Many Requests" error when entering Extensiv. We will have another update on this in the next 30 minutes.

  2. identified Dec 13, 2024, 03:00 AM UTC

    Our team has identified a possible cause to this error. AWS is experiencing an outage that is affecting our ability to log into Extensiv. You can follow updates directly from Amazon at: https://health.aws.amazon.com/health/status We will continue to monitor this outage and update you within the hour.

  3. investigating Dec 13, 2024, 03:00 AM UTC

    We are currently investigating this issue.

  4. monitoring Dec 13, 2024, 03:49 AM UTC

    AWS has identified and deployed a fix for this issue. We are beginning to see signs of recovery. You may continue to receive ‘Too Many Requests“ errors while AWS works toward full resolution. We will update you again when AWS has confirmed a full resolution.

  5. resolved Dec 13, 2024, 04:51 AM UTC

    AWS has confirmed this issue has been fully resolved. If you continue to experience any errors logging into Extensiv please reach out to Support.