Extensiv incident

Extensiv cannot be reached by phone

Notice Resolved View vendor source →

Extensiv experienced a notice incident on April 16, 2025 affecting 3PL Warehouse Manager and SmartPack and 1 more component, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 07:58 PM UTC
Resolved
Apr 17, 2025, 02:48 AM UTC
Duration
6h 49m
Detected by Pingoru
Apr 16, 2025, 07:58 PM UTC

Affected components

3PL Warehouse ManagerSmartPackSmall Parcel SuiteSmartScanIntegration Manager by ExtensivOrder Manager by ExtensivWarehouse Manager by ExtensivExtensiv HubSupport PortalBilling Manager

Update timeline

  1. investigating Apr 16, 2025, 07:58 PM UTC

    Extensiv's phone provider is currently down so we are unable to receive or make calls at this time. Please reach out to your contacts via email. Support can also be reached by chat.

  2. resolved Apr 17, 2025, 02:48 AM UTC

    This incident has been resolved.