- Detected by Pingoru
- May 11, 2026, 11:01 AM UTC
- Resolved
- May 11, 2026, 11:01 AM UTC
- Duration
- —
Affected: Email ValidationExperian Email Validation
Timeline · 1 update
-
resolved May 11, 2026, 11:01 AM UTC
This is a retrospective notification to customers, that between 00:20 to 01:20 UTC on 11 May 2026, some customers using Email Validate real time might have seen connectivity and or timeouts against the Experian endpoint. This issue is now resolved and we are monitoring closely.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 06:00 AM UTC
- Resolved
- May 11, 2026, 10:21 AM UTC
- Duration
- 4h 20m
Affected: Automated Batch Email Validation
Timeline · 2 updates
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investigating May 11, 2026, 09:02 AM UTC
We are currently investigating this issue.
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resolved May 11, 2026, 10:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:00 AM UTC
- Resolved
- Apr 20, 2026, 03:31 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:00 AM UTC
- Resolved
- Apr 20, 2026, 03:31 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:00 AM UTC
- Resolved
- Apr 20, 2026, 03:31 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 07:30 AM UTC
- Resolved
- May 04, 2026, 10:37 AM UTC
- Duration
- 3h 7m
Affected: Australia [AU1]
Timeline · 3 updates
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investigating May 04, 2026, 07:30 AM UTC
We're currently experiencing slow workflow execution. We're currently working on identifying the cause and will update as soon as possible. We apologize for any inconvenience caused.
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monitoring May 04, 2026, 08:21 AM UTC
Performance has been restored and we are actively monitoring it.
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resolved May 04, 2026, 10:37 AM UTC
Incident is being closed as service is has been running with optimal performance.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 11:24 AM UTC
- Resolved
- Apr 29, 2026, 11:55 AM UTC
- Duration
- 31m
Affected: Experian Address ValidationAddress Validation (SOAP)
Timeline · 2 updates
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investigating Apr 29, 2026, 11:24 AM UTC
We are currently investigating the issue.
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resolved Apr 29, 2026, 11:55 AM UTC
The issue have been identiified and the issue is now fixed.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 06:32 AM UTC
- Resolved
- Apr 29, 2026, 08:03 AM UTC
- Duration
- 1h 31m
Affected: Email ValidationExperian Email Validation
Timeline · 2 updates
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monitoring Apr 29, 2026, 06:32 AM UTC
We are actively monitoring the results.
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resolved Apr 29, 2026, 08:03 AM UTC
No further re-occurrences and the response times on the platform have been stable. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 12:15 AM UTC
- Resolved
- Apr 28, 2026, 12:45 AM UTC
- Duration
- 29m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 2 updates
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investigating Apr 28, 2026, 12:48 AM UTC
Some customers in ANZ region may be seeing higher response times than normal. We are investigating
-
resolved Apr 28, 2026, 02:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 04:45 AM UTC
- Resolved
- Apr 23, 2026, 05:30 AM UTC
- Duration
- 45m
Affected: Experian Address Validation
Timeline · 2 updates
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investigating Apr 23, 2026, 05:51 AM UTC
Some users maybe have experienced elevated response times and related errors.
-
resolved Apr 23, 2026, 06:03 AM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 08:02 AM UTC
- Resolved
- Apr 15, 2026, 08:18 AM UTC
- Duration
- 16m
Affected: United Kingdom [UK1]
Timeline · 2 updates
-
identified Apr 15, 2026, 08:02 AM UTC
The issue has been identified and a fix is being implemented.
-
resolved Apr 15, 2026, 08:18 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 07:01 AM UTC
- Resolved
- Apr 15, 2026, 12:00 PM UTC
- Duration
- 4h 59m
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 02:15 AM UTC
- Resolved
- Mar 30, 2026, 02:30 AM UTC
- Duration
- 14m
Affected: Experian Address Validation
Timeline · 2 updates
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investigating Mar 30, 2026, 02:26 AM UTC
We are currently investigating this issue.
-
resolved Mar 30, 2026, 06:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 11:42 PM UTC
- Resolved
- Mar 25, 2026, 12:20 AM UTC
- Duration
- 38m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 2 updates
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investigating Mar 25, 2026, 12:25 AM UTC
We are currently investigating this issue.
-
resolved Mar 25, 2026, 12:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 01:15 AM UTC
- Resolved
- Mar 12, 2026, 01:15 AM UTC
- Duration
- —
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 1 update
-
resolved Mar 12, 2026, 02:24 AM UTC
This incident has been resolved, response time is back to normal
Read the full incident report →
- Detected by Pingoru
- Mar 07, 2026, 02:59 PM UTC
- Resolved
- Mar 07, 2026, 05:15 PM UTC
- Duration
- 2h 15m
Affected: Experian Address ValidationAustralia [AU1]Address Validation (REST v2)United States [US1]
Timeline · 3 updates
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investigating Mar 07, 2026, 02:59 PM UTC
Some customers might be seeing increased response times We are investigating
-
investigating Mar 07, 2026, 03:58 PM UTC
We are continuing to investigate this issue.
-
resolved Mar 07, 2026, 05:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 06:33 AM UTC
- Resolved
- Mar 05, 2026, 07:21 AM UTC
- Duration
- 47m
Affected: Address Validation (SOAP)
Timeline · 2 updates
-
investigating Mar 05, 2026, 06:33 AM UTC
We are currently investigation the issue. Some users in APAC region might experiencing higher response times.
-
resolved Mar 05, 2026, 07:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 02:15 PM UTC
- Resolved
- Feb 11, 2026, 02:15 PM UTC
- Duration
- —
Affected: Phone ValidationExperian Phone Validation
Timeline · 1 update
-
resolved Feb 11, 2026, 02:15 PM UTC
Between 12:08:05 (UTC) and 12:15:01 (UTC) - some customers may have seen intermittent timeouts on their phone validation requests. The platform is now stable and we are monitoring closely.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 09:23 AM UTC
- Resolved
- Feb 06, 2026, 10:20 AM UTC
- Duration
- 57m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 2 updates
-
investigating Feb 06, 2026, 09:23 AM UTC
Some customers in ANZ region may be seeing higher response times. We are investigating
-
resolved Feb 06, 2026, 10:20 AM UTC
The service response time is now stable - we are monitoring closely.
Read the full incident report →
- Detected by Pingoru
- Jan 31, 2026, 12:22 AM UTC
- Resolved
- Jan 31, 2026, 12:22 AM UTC
- Duration
- —
Affected: IST Watch
Timeline · 1 update
-
resolved Jan 31, 2026, 12:22 AM UTC
Between 1600 and 1900 UTC on 30 Jan, some customers may have seen higher response times and intermittent errors during this time. The application is now stable, and we are monitoring closely.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 10:34 AM UTC
- Resolved
- Jan 14, 2026, 01:30 PM UTC
- Duration
- 2h 56m
Affected: United Kingdom [UK1]United States [US1]
Timeline · 3 updates
-
investigating Jan 14, 2026, 10:34 AM UTC
Some customers may be seeing intermittent failures on workflows. We are currently investigating
-
identified Jan 14, 2026, 11:18 AM UTC
The issue has been identified and fix is being implemented by restarting the service.
-
resolved Jan 14, 2026, 01:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 12:30 PM UTC
- Resolved
- Jan 07, 2026, 01:36 PM UTC
- Duration
- 1h 6m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 2 updates
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investigating Jan 07, 2026, 12:30 PM UTC
Some customers in the UK region may experience intermittent errors on format calls, we are investigating.
-
resolved Jan 07, 2026, 01:36 PM UTC
This incident has been resolved. Errors have cleared and we are monitoring closely
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 04:51 PM UTC
- Resolved
- Nov 28, 2025, 05:17 PM UTC
- Duration
- 26m
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 2 updates
-
investigating Nov 28, 2025, 04:51 PM UTC
Some customers in North America may be seeing higher response times. We are investigating with priority.
-
resolved Nov 28, 2025, 05:17 PM UTC
Performance issues with format requests have been fixed, and performance is back to normal levels - we are monitoring closely.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 10:17 AM UTC
- Resolved
- Nov 26, 2025, 10:17 AM UTC
- Duration
- —
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 1 update
-
resolved Nov 26, 2025, 10:17 AM UTC
Some customers may have seen intermittent higher response times between 08:50 and 09:15 UTC. Services have stabilized, and we are monitoring closely.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 06:01 PM UTC
- Resolved
- Nov 20, 2025, 06:01 PM UTC
- Duration
- —
Affected: Experian Address ValidationAddress Validation (REST v2)
Timeline · 1 update
-
resolved Nov 20, 2025, 06:01 PM UTC
Some customers in North America may have seen a spike in response times for around 2 mins at 17:38 UTC. The system recovered itself, and is now responding normally. We are monitoring the platform closely.
Read the full incident report →
