Email ticket creation disrupted – Microsoft 365 outage

Update timeline

1. investigating Nov 12, 2026, 06:56 PM UTC

   We are investigating disruption to support tickets raised by email. Messages sent to our support email address may be delayed in reaching the ticketing system, so ticket creation and acknowledgements may also be delayed. We suspect this is related to the current Microsoft 365 service disruption and are checking the impact on our email integration. If you need support, please raise your request directly through the customer portal on our website. There is currently no confirmed time for normal email ticket processing to resume. Further updates will follow as more information becomes available.

2. identified Nov 12, 2026, 07:14 PM UTC

   Microsoft has confirmed an Exchange Online incident affecting access to mailboxes through multiple connection methods, under reference EX1550543. Microsoft is investigating the disruption. This is affecting our processing of support requests raised by email. Ticket creation and email acknowledgements may be delayed. Please raise support requests directly through the customer portal on our website while the disruption continues. Our Helpdesk Ticketing System remains degraded. We have no confirmed restoration time and will provide further updates as more information becomes available.