Exact incident

Exact Horeko - Email notifications not working after request (NL/BE)

Minor Ongoing View vendor source →

Exact is currently experiencing a minor incident affecting Exact Horeko, which began 4d ago. The vendor's full update timeline is below.

Started
Jul 14, 2026, 01:45 PM UTC
Resolved
Ongoing
Duration
● 3d 15h
Detected by Pingoru
Jul 14, 2026, 01:45 PM UTC

Affected components

Exact Horeko

Update timeline

  1. investigating Jul 14, 2026, 01:45 PM UTC

    When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Jul 17, 2026, 01:26 PM UTC

    The issue has been identified and a fix is being implemented.