Exact incident

Exact Online Premium - Payment batches not generated or matched (NL)

Exact experienced a minor incident on April 13, 2026 affecting Exact Online Premium, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started: Apr 13, 2026, 07:37 AM UTC
Resolved: Apr 15, 2026, 11:59 AM UTC
Duration: 2d 4h
Detected by Pingoru: Apr 13, 2026, 07:37 AM UTC

Affected components

Exact Online Premium

Update timeline

investigating Apr 13, 2026, 07:37 AM UTC

You may experience an issue where batch payment files are created, but no payment batches are generated, despite batch payments being enabled. As a result, imported bank statements are not automatically matched. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
monitoring Apr 14, 2026, 09:55 AM UTC

We have implemented a fix and we are monitoring the results. Payment batches generated from April 14th 08:00 CEST onwards will be created correctly. The imported bank statements for these payment batches will be matched based on batch reference again.
resolved Apr 15, 2026, 11:59 AM UTC

This issue has been resolved. Our apologies for the inconvenience.