Exact incident

Exact Online - Error when importing CSV/Excel file (Global)

Minor Ongoing View vendor source →

Exact is currently experiencing a minor incident affecting Exact Online and Exact Online Premium, which began 1d ago. The vendor's full update timeline is below.

Started
Oct 12, 2026, 07:41 AM UTC
Resolved
Ongoing
Duration
● 1d
Detected by Pingoru
Oct 12, 2026, 07:41 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Oct 12, 2026, 07:41 AM UTC

    You may get an error 'This import file could not be processed within the time allowed’ when importing a CSV/Excel file in Exact Online. This message can also appear when your file contains fewer than 1,000 records. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

  2. identified Oct 13, 2026, 06:24 AM UTC

    The issue has been identified and a fix is being implemented.