Update timeline
- resolved Apr 24, 2026, 06:56 AM UTC
Type: Incident Duration: 1 hour and 38 minutes Affected Components: Evolution / Evolution + Filtering, Quantum / Quantum + Filtering Apr 24, 06:56:39 GMT+0 - Investigating - We have received multiple reports of customers being unable to access the internet when they have the AD proxy set on their device. Our Services team are investigating, and we will provide more information as soon as we have it. Apr 24, 07:11:02 GMT+0 - Identified - This issue is affecting all proxy services, and our team are investigating this. Further updates will be posted. Apr 24, 07:32:03 GMT+0 - Investigating - We rerouted traffic from the affected proxy server, resolving internet access issues. Our team is investigating the issue, but currently, all affected schools should be functioning. If problems persist, contact our Support team at 0345 145 1234\. Apr 24, 08:35:00 GMT+0 - Resolved - The root cause was identified as an issue with one of our GeoDNS services running in Manchester. The service has been rebooted and is fully operational again.
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