Power Incident - Virtus LON1 Enfield

Update timeline

1. investigating Oct 22, 2026, 02:31 PM UTC

   EXN is currently investigating a potential power issue affecting Datahall 3 at Virtus LON1 Enfield. All racks is this Datahall are dual-fed (A+B), but it appears that one power feed has been lost. At this time, all services remain operational; however, they should be considered AT RISK due to the loss of redundancy. We will provide further updates as the investigation progresses.

2. investigating Oct 22, 2026, 03:25 PM UTC

   EXN appear to have lost all power in one rack which has caused a shutdown of our vDC enviroment and support portal. We are actively escalating this within Virtus. Please use [email protected] for communications.

3. investigating Oct 22, 2026, 03:41 PM UTC

   Power has been restored to the rack in question. Our teams are continuing efforts to restore the vDC platform.

4. investigating Oct 22, 2026, 03:51 PM UTC

   vDC resources are recovering. EXN are dispatching an engineer to site.

5. identified Oct 22, 2026, 04:54 PM UTC

   vDC resources have recovered, if any clients continue to have issue, please raise a ticket via the Client Portal. EXN have dispatched an engineer to work with Virtus and confirm the power status to all racks. The site remains AT-RISK

6. resolved Oct 22, 2026, 10:46 PM UTC

   Full redundancy has now been restored, and as a precaution, a number of PDUs replaced in Virtus Enfield. EXN will continue investigations with Virtus over coming days, and a full PIR will be issued to affected clients.