Resolved after 37 minutes, affecting DC Connect and IP Transit Services and 1 more, on May 23, 2018.
We are continuing to monitor the network and gathering logs for vendor support. We are closing this incident and we will announce further maintenance windows if required for remediation.
Affected components
Update timeline
- identified May 23, 2018, 03:56 PM UTC
EXN have had a line card reload on a core device in Telehouse North. This is affecting some connectivity services. We are working to resolve the issue.
- monitoring May 23, 2018, 04:11 PM UTC
Services have been restored and we are opening a TAC case with the vendor to to analyse the logs.
- resolved May 23, 2018, 04:34 PM UTC
We are continuing to monitor the network and gathering logs for vendor support. We are closing this incident and we will announce further maintenance windows if required for remediation.
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