Resolved after 8 hours 54 minutes, affecting Virtual Data Centre (vDC) - Virtus Enfield and Virtus LON1 Enfield, on January 8, 2020.
The link between Virtus Enfield and Telehouse North has been stable since 12:17 and has now been put back into production and full redundancy to Virtus Enfield has been restored. This incident has now been resolved.
Affected components
Update timeline
- investigating Jan 08, 2020, 12:14 PM UTC
Our fibre between Telehouse North and Virtus Enfield has gone down. Traffic has rerouted via Telehouse East and we are contacting our fibre provider to begin fault finding. At this time Virtus Enfield should be considered "AT RISK" but all services are functioning normally.
- investigating Jan 08, 2020, 12:51 PM UTC
The fibre has since come back up, however we have gracefully migrated traffic away from the link while investiations continue. Further updates to follow.
- resolved Jan 08, 2020, 09:09 PM UTC
The link between Virtus Enfield and Telehouse North has been stable since 12:17 and has now been put back into production and full redundancy to Virtus Enfield has been restored. This incident has now been resolved.
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