Resolved after 5 hours 15 minutes, affecting Virtual Data Centre (vDC) - Virtus Enfield and Virtus LON1 Enfield, on July 2, 2020.
The fibre between Virtus Enfield and Telehouse North has remained stable, and we have bought this link back into production. We expect an RFO from our fibre provider in the next 7 days.
Affected components
Update timeline
- investigating Jul 02, 2020, 03:58 PM UTC
We are currently experiencing an issue with connectivity between Virtus Enfield and Telehouse North.
- identified Jul 02, 2020, 04:08 PM UTC
It appears our fibre between Virtus Enfield and Telehouse North is down. All traffic was automatically rerouted via Telehouse East and we are contacting the fibre provider to establish the cause of this outage. Note, Virtus Enfield remains "AT RISK" during this time.
- monitoring Jul 02, 2020, 04:34 PM UTC
The fibre between Virtus Enfield and Telehouse North has come back up, however we are still waiting for the vendor to confirm before we bring the link back into production.
- resolved Jul 02, 2020, 09:13 PM UTC
The fibre between Virtus Enfield and Telehouse North has remained stable, and we have bought this link back into production. We expect an RFO from our fibre provider in the next 7 days.
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