Resolved after 29 minutes, affecting Virtus LON4 Slough, on February 5, 2021.
At 12:49:43.664 UTC today we lost connectivity to Virtus LON4 Slough. Early indications show that both of our diverse circuits into this data centre were mistakenly decommissioned by our underlying provider. Services were restored at 13:00:21.363 UTC and we are currently escalating this with our provider. EX Networks would like to sincerely apologise for any inconvenience caused and we will be reaching out to our affected clients with RFOs after an investigation with our provider.
Affected components
Update timeline
- investigating Feb 05, 2021, 12:57 PM UTC
We are currently investigating a connectivity outage in Virtus LON4 Slough. Further updates to follow.
- resolved Feb 05, 2021, 01:27 PM UTC
At 12:49:43.664 UTC today we lost connectivity to Virtus LON4 Slough. Early indications show that both of our diverse circuits into this data centre were mistakenly decommissioned by our underlying provider. Services were restored at 13:00:21.363 UTC and we are currently escalating this with our provider. EX Networks would like to sincerely apologise for any inconvenience caused and we will be reaching out to our affected clients with RFOs after an investigation with our provider.
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