Resolved after 16 hours 59 minutes, affecting DC Connect and IP Transit Services and 1 more, on June 14, 2021.
The device efes.slo has remained stable and has been brought back into full service. Engineers will continue to monitor the device closely over the next few days. Please accept our apologies for any inconvenience this has caused.
Affected components
Update timeline
- investigating Jun 14, 2021, 02:11 PM UTC
Our monitoring alerted us to an issue which began at 13:31 in Virtus LON4 (Slough) and is affecting multiple services. Our network team are currently investigating and will provide further updates once available.
- investigating Jun 14, 2021, 02:39 PM UTC
Our engineers have identified a fault. There will be an emergency reload of efes.slo at 15:40 BST
- monitoring Jun 14, 2021, 03:10 PM UTC
The device efes.slo has been reloaded and appears to be stable again, engineers are monitoring the device before bringing back into full service.
- resolved Jun 15, 2021, 07:10 AM UTC
The device efes.slo has remained stable and has been brought back into full service. Engineers will continue to monitor the device closely over the next few days. Please accept our apologies for any inconvenience this has caused.
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