EX Networks incident
Suspected fibre break - Global Switch 2 to Telehouse East
Minor Vendor's status page →
Resolved after 5 hours 21 minutes, affecting Wave Connect, on December 31, 2024.
At 13:56 the fibre was restored. A fault was found within the supplier ODF. All services have remained stable.
Affected components
Wave Connect
Update timeline
- investigating Dec 31, 2024, 09:45 AM UTC
We are currently investigating a fibre break between Global Switch 2 and Telehouse East
- identified Dec 31, 2024, 11:27 AM UTC
Both EXN and 3rd party fibre provider have dispatched engineers to site to perform testing
- monitoring Dec 31, 2024, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 31, 2024, 03:06 PM UTC
At 13:56 the fibre was restored. A fault was found within the supplier ODF. All services have remained stable.
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