Evolve IP Outage History

Started Oct 22, 2026, 05:52 PM UTC· resolved Oct 22, 2026, 10:40 PM UTC

1. investigating Oct 22, 2026, 05:52 PM UTC

   We are aware of an issue affecting inbound and outbound call setup. Our teams are actively investigating this with the highest priority. Further updates will be provided as they become available. If you are experiencing this issue, please raise a support case via our Self-Service Portal: https://selfservice.xtium.eu/

2. resolved Oct 22, 2026, 10:40 PM UTC

   The issue has been fully resolved. Following extensive monitoring and validation, inbound and outbound calling is operating as expected. We appreciate your patience and understanding while we worked to restore normal service.

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Started Oct 21, 2026, 08:01 AM UTC· resolved Oct 21, 2026, 01:22 PM UTC

1. investigating Oct 21, 2026, 08:01 AM UTC

   We are aware of an issue with the Historical Reports, where users receive an error message when accessing the portal. The issue has been escalated to the vendor as a high-priority incident and is currently under investigation. Further updates will be provided as soon as possible.

2. investigating Oct 21, 2026, 09:13 AM UTC

   We are continuing to investigate the issue affecting Historical Reports. Further updates will be provided as soon as more information becomes available.

3. monitoring Oct 21, 2026, 10:44 AM UTC

   The vendor has confirmed that the issue has been resolved. Our validation checks have also verified that the Historical Reports portal is available and functioning as expected. We will continue to monitor the service to ensure ongoing stability and will provide further updates if necessary.

4. resolved Oct 21, 2026, 01:22 PM UTC

   The issue has been fully resolved, and the Historical Reports portal is operating as expected. Thank you for your patience while we worked with the vendor to restore service.

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Started Oct 06, 2026, 05:54 AM UTC· resolved Oct 06, 2026, 09:07 AM UTC

1. investigating Oct 06, 2026, 05:54 AM UTC

   Investigating - Webex Calling Service Disruption We are currently investigating an issue affecting Webex Calling services. Users are still able to sign in to the Webex application; however, making and receiving phone calls is currently impacted. Affected users may see messages indicating that phone services cannot connect or have been disconnected. The issue has been escalated to the vendor and is currently under investigation. We are awaiting further feedback and guidance from the vendor and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience while this issue is being investigated.

2. identified Oct 06, 2026, 06:51 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 06, 2026, 07:03 AM UTC

   The issue affecting Webex Calling services appears to have been resolved. Users who were previously impacted and received messages indicating that phone services could not connect or had been disconnected are advised to sign out of the Webex application and sign back in. If you are still experiencing issues, please restart the Webex application and try again. We continue to monitor the service closely and are awaiting final confirmation from the vendor. At this time, calling functionality appears to be operating normally. We will provide a further update once the vendor has confirmed full resolution. Thank you for your patience.

4. resolved Oct 06, 2026, 09:07 AM UTC

   The issue affecting Webex Calling services has been resolved. Following vendor intervention and continued monitoring, calling functionality has returned to normal operation. Users should be able to make and receive calls without issue. If you continue to experience problems, please sign out of the Webex application, sign back in, and restart the application if necessary. If the issue persists, please contact Customer Support. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

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Started Sep 24, 2026, 06:11 AM UTC· resolved Sep 24, 2026, 10:16 AM UTC

1. investigating Sep 24, 2026, 06:11 AM UTC

   We are currently investigating an issue affecting OBT and OCC telephony services. The impact includes IVR functionality and related applications. This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available. If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/

2. investigating Sep 24, 2026, 07:15 AM UTC

   We are continuing to investigate the issue. Updates will be provided as they become available.

3. identified Sep 24, 2026, 07:54 AM UTC

   We have identified a potential cause of the issue and are implementing recovery actions aimed at restoring the affected services. We will provide further updates as our investigation continues.

4. identified Sep 24, 2026, 07:57 AM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Sep 24, 2026, 08:08 AM UTC

   A fix has been implemented, and we are monitoring the results. Customers with an active calamity switch are advised to consider disabling it while we continue to monitor service stability.

6. resolved Sep 24, 2026, 10:16 AM UTC

   The issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected. Thank you for your patience while we worked to restore full functionality.

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Started Aug 21, 2026, 08:07 AM UTC· resolved Aug 21, 2026, 10:11 AM UTC

1. investigating Aug 21, 2026, 08:07 AM UTC

   We are investigating an issue affecting Webex users who may be experiencing difficulties signing in to the app or connecting to phone services. The issue appears to be affecting Webex services globally. We are working closely with Cisco to investigate the cause and restore full service as soon as possible. We will provide further updates as more information becomes available.

2. monitoring Aug 21, 2026, 08:33 AM UTC

   The vendor has completed remediation activities, and services are now restored for all regions. If you are not yet signed in to the Webex app and/or have not established a connection to the phone services, please try again. If the issue persists, please contact Client Support.

3. resolved Aug 21, 2026, 10:11 AM UTC

   The vendor has confirmed services are now healthy and stable and are marking the issue as resolved. We have received no further issues so XTIUM will now mark this as resolved.

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Started Aug 12, 2026, 07:48 AM UTC· resolved Aug 12, 2026, 03:24 PM UTC

1. investigating Aug 12, 2026, 07:48 AM UTC

   Our vendor Cisco is investigating an issue impacting the push notification service for Webex. Users of Webex using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone. As a workaround, users can answer calls on their laptop or desk phone, or forward incoming calls to an alternative non-Webex phone number. Our vendor is working to restore services and apologizes for the inconvenience this may cause.

2. identified Aug 12, 2026, 08:19 AM UTC

   The vendor has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner if significant progress occurs.

3. identified Aug 12, 2026, 09:52 AM UTC

   The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.

4. identified Aug 12, 2026, 10:50 AM UTC

   The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.

5. identified Aug 12, 2026, 11:48 AM UTC

   The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.

6. monitoring Aug 12, 2026, 12:04 PM UTC

   The vendor has completed remediation activities, and services are now restored. They have updated the NS records for one of their name servers; please note that it may take 24–48 hours for the new configuration to propagate worldwide. This timeframe is not a limitation of our services, but rather the standard propagation time required by global DNS (GDNS) infrastructure to update across the internet. Consequently, some users may continue to experience this issue until their local GDNS provider picks up the new configuration. We will continue to monitor to ensure service stability.

7. resolved Aug 12, 2026, 03:24 PM UTC

   Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.

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Started Jul 16, 2026, 08:19 AM UTC· resolved Jul 16, 2026, 12:33 PM UTC

1. investigating Jul 16, 2026, 08:19 AM UTC

   We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login. We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.

2. monitoring Jul 16, 2026, 08:28 AM UTC

   We have received confirmation from our vendor that the issue is expected to be resolved. Initial tests are positive. Agents who are not yet logged in are advised to try again.

3. resolved Jul 16, 2026, 12:33 PM UTC

   The login issue has been resolved. Thank you for your patience while we worked to restore full functionality.

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Started May 26, 2026, 08:07 AM UTC· resolved May 26, 2026, 02:20 PM UTC

1. investigating May 26, 2026, 08:07 AM UTC

   We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.

2. investigating May 26, 2026, 09:08 AM UTC

   We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.

3. monitoring May 26, 2026, 10:09 AM UTC

   The issue seems to be resolved. We kindly ask you to disable the emergency routing and check whether the issue has indeed been resolved. If the issue persists, please contact our Support team.

4. resolved May 26, 2026, 02:20 PM UTC

   Following extensive monitoring, we have observed no further irregularities and consider the issue resolved. Should you experience any additional issues, please contact Client Support.

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Started Apr 15, 2026, 10:41 AM UTC· resolved Apr 15, 2026, 11:50 AM UTC

1. investigating Apr 15, 2026, 10:41 AM UTC

   We are aware of an issue impacting the PeterConnects Receptionist application. Users attempting to sign in get an error message saying: PCAUTH0001: An unknown error occurred. We are currently investigating with the highest priority and will provide further updates in due course. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu

2. monitoring Apr 15, 2026, 11:01 AM UTC

   We have been informed that the login issue should now be resolved. Could you please test this and confirm via your ticket in the Self Service Portal that the issue has been resolved?

3. resolved Apr 15, 2026, 11:50 AM UTC

   This incident has been resolved.

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Started Feb 26, 2026, 10:27 AM UTC· resolved Feb 26, 2026, 05:24 PM UTC

1. investigating Feb 26, 2026, 10:27 AM UTC

   We are currently investigating an issue affecting the ability to log in to the OCC Cloud environment, including Touchpoint.

2. identified Feb 26, 2026, 10:58 AM UTC

   Our vendor has identified the issue impacting the ability to log in to the OCC Cloud environment. A fix is currently being implemented. We will share the next update as soon as possible.

3. monitoring Feb 26, 2026, 11:09 AM UTC

   A fix has been implemented for the issue impacting the ability to log in to the OCC Cloud environment, and we are monitoring the results. Please retry logging in on Touchpoint.

4. investigating Feb 26, 2026, 01:47 PM UTC

   We have received additional reports of the issue recurring. We are actively investigating this together with our vendor as a high priority.

5. investigating Feb 26, 2026, 01:54 PM UTC

   If you experience any issues related to this incident again, we kindly ask you to open a new ticket and include an example.

6. monitoring Feb 26, 2026, 02:30 PM UTC

   The issue with logging in and real-time data not being shown no longer appears to occur. Our tests did not reveal any problems, and we have received confirmation from multiple customers that all previously impacted functionalities are fully operational again. Please continue to monitor and update your ticket if you still experience any issues.

7. resolved Feb 26, 2026, 05:24 PM UTC

   This incident has been resolved.

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Started Jan 23, 2026, 09:04 PM UTC· resolved Jan 23, 2026, 10:00 PM UTC

1. investigating Jan 23, 2026, 09:04 PM UTC

   We have identified an incident affecting the OCC Cloud platform which may cause calls to disconnect unexpectedly. Our engineers are currently investigating the issue and working towards a resolution. If you are experiencing service issues, please raise a support case with us so we can track the impact. You may also activate your disaster recovery or failover routing if this option is available within your setup. We will provide an update as soon as more information becomes available.

2. identified Jan 23, 2026, 09:12 PM UTC

   The root cause of the issue has now been identified, and our engineers are working on implementing a fix. If you are still experiencing service issues, please raise a support case with us so we can track the impact.

3. monitoring Jan 23, 2026, 09:17 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 23, 2026, 10:00 PM UTC

   The incident affecting the OCC Cloud platform has been resolved. Services have been restored and are operating normally. After implementing the fix, our engineers have monitored the platform for the past hour and all services are stable. If you continue to experience any issues, please raise a support case with us so we can investigate further. We apologize for the inconvenience caused and thank you for your patience.

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Started Jan 05, 2026, 09:20 AM UTC· resolved Jan 05, 2026, 04:00 PM UTC

1. investigating Jan 05, 2026, 09:20 AM UTC

   We are currently experiencing an incident on the BroadSoft platform with the Receptionist/Callcenter application. As a result, inbound and outbound calls may be unexpectedly disconnected. We are investigating the issue and will provide updates as more information becomes available.

2. investigating Jan 05, 2026, 09:21 AM UTC

   We are continuing to investigate this issue.

3. investigating Jan 05, 2026, 10:05 AM UTC

   Initial investigation indicates that the issue may be related to one of our Carriers. We have engaged our carrier and are jointly investigating the situation to determine the root cause. Further updates will be shared as soon as more information becomes available.

4. identified Jan 05, 2026, 11:06 AM UTC

   Our carrier ODIDO has confirmed that there is a general outage on their network. They are currently investigating the issue with the highest priority. We will continue to monitor the situation closely and provide updates as soon as more information becomes available.

5. monitoring Jan 05, 2026, 12:56 PM UTC

   The root cause has been identified and a workaround has been applied by the carrier. As a result, the issue should be resolved and call traffic has been stabilizing since 13:30. Intermittent disruptions may still occur, but the issue is expected to be fully resolved shortly. We will continue to monitor the situation closely.

6. resolved Jan 05, 2026, 04:00 PM UTC

   The incident has been resolved and services are operating normally. We will proceed with closing this incident. Once a detailed Root Cause Analysis (RCA) is provided by the carrier, it will be shared accordingly. Thank you for your patience.

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Started Dec 01, 2025, 10:58 AM UTC· resolved Dec 01, 2025, 12:39 PM UTC

1. investigating Dec 01, 2025, 10:58 AM UTC

   We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.

2. investigating Dec 01, 2025, 11:13 AM UTC

   In order to solve the issues our vendor will be restarting some servers what may cause a drop of calls.

3. investigating Dec 01, 2025, 11:49 AM UTC

   Our vendor has implemented measures to resolve the issue, and we are seeing significant improvements. We are continuing to monitor the situation closely to ensure full stability.

4. resolved Dec 01, 2025, 12:39 PM UTC

   We have received confirmation from our customers that all impacted functionalities have been restored to their operational state. We will therefore proceed to close this incident as resolved.

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Started Dec 01, 2025, 08:31 AM UTC· resolved Dec 01, 2025, 09:01 AM UTC

1. investigating Dec 01, 2025, 08:31 AM UTC

   Our vendor is currently investigating an issue impacting Webex sign-in. Users are experiencing login failures. The issue is being addressed with high priority, and updates will be provided as soon as more information becomes available.

2. monitoring Dec 01, 2025, 08:43 AM UTC

   The vendor has completed remediation activities, and services should be restored. Please retry signing in. If you continue to experience issues, please contact Client Support.

3. resolved Dec 01, 2025, 09:01 AM UTC

   This incident has been resolved.

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Started Nov 20, 2025, 02:35 PM UTC· resolved Nov 20, 2025, 04:21 PM UTC

1. investigating Nov 20, 2025, 02:35 PM UTC

   We are currently investigating an issue with IVR and inbound call handling in Touchpoint. We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.

2. monitoring Nov 20, 2025, 03:12 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 20, 2025, 04:21 PM UTC

   We have completed monitoring and confirmed that all systems are stable. Our investigation shows the impact was limited in scope, and all affected customers are now fully operational. Thank you for your understanding while we worked to restore functionality.

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Started Nov 05, 2025, 03:10 PM UTC· resolved Nov 05, 2025, 04:19 PM UTC

1. investigating Nov 05, 2025, 03:10 PM UTC

   We are investigating an issue impacting OCC Cloud. We have received reports of agents getting signed out and being unable to sign in, and call handling. Our vendor is investigating with priority. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/

2. monitoring Nov 05, 2025, 03:46 PM UTC

   Our vendor has performed a server reboot as part of their investigation. While we can now log in to Touchpoint again and initial test calls have been successful, it’s not yet confirmed that this is the final resolution. We will continue to monitor the situation closely and provide a further update as soon as more information becomes available.

3. resolved Nov 05, 2025, 04:19 PM UTC

   The issue has been resolved. Touchpoint is fully operational again. We will continue to monitor the environment to ensure stability.

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Started Nov 01, 2025, 07:39 AM UTC· resolved Nov 02, 2025, 10:13 PM UTC

1. investigating Nov 01, 2025, 07:39 AM UTC

   Dear all, We are currently experiencing an issue on the OCC Cloud platform. There was maintenance performed last night by our vendor on their SBC's, but it has taken longer than expected. As a result, calls are currently not coming through. The issue is still under investigation together with their vendor. We will provide an update as soon as more information becomes available

2. investigating Nov 01, 2025, 08:33 AM UTC

   At this moment, there is no new update yet regarding the ongoing issue on the OCC Cloud platform. The vendor is still investigating the problem together with their supplier. If you are affected, please create a ticket via the HALO Self-Service Portal so we can log and track the impact accordingly. Notify us if we can redirect your main number to an alternative phone number in order to keep you reachable. We will share a further update as soon as new information becomes available.

3. monitoring Nov 01, 2025, 09:25 AM UTC

   The issue on the OCC Cloud platform has been resolved. Incoming and outgoing calls are now working as expected. Thank you for your patience and understanding while this was being investigated.

4. resolved Nov 02, 2025, 10:13 PM UTC

   The issue has been resolved and all services are now operational. Our supplier has implemented additional improvements on their SBC's and continued to monitor the platform without any errors. If you experience any new issue, please reach out to our Support by raising a ticket via our selfservice portal.

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Started Oct 29, 2025, 08:40 AM UTC· resolved Oct 29, 2025, 05:21 PM UTC

1. investigating Oct 29, 2025, 08:40 AM UTC

   XTIUM is aware of an issue impacting OCC Cloud service number reachability and call handling issues in Touchpoint. We are currently investigating with the highest priority and will provide further updates as soon as possible.

2. investigating Oct 29, 2025, 09:00 AM UTC

   We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.

3. monitoring Oct 29, 2025, 09:26 AM UTC

   The issue appears to be resolved, and we are currently monitoring the outcome. Please let the agents set their ACD status to Available in order to handle incoming calls.

4. investigating Oct 29, 2025, 10:56 AM UTC

   We have identified that the issue from earlier this morning has started recurring. Our vendor is currently looking into the issue.

5. monitoring Oct 29, 2025, 11:35 AM UTC

   Our monitoring indicates that the service has been restored and operations are back to normal. We will continue to monitor the situation. Agents should set their ACD status to Available to handle incoming calls, if they haven’t already done so.

6. resolved Oct 29, 2025, 05:21 PM UTC

   This incident has been resolved.

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Started Sep 08, 2025, 01:42 PM UTC· resolved Sep 08, 2025, 04:56 PM UTC

1. investigating Sep 08, 2025, 01:42 PM UTC

   We are aware of an issue impacting OCC Cloud clients getting logged out and are unable to log in to the Touchpoint application. We are investigating this with the highest priority and will share further updates as soon as they become available. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/

2. monitoring Sep 08, 2025, 03:04 PM UTC

   We are seeing improvements and advise users to try logging in to Touchpoint again. Please note that the login process may take longer than usual.

3. monitoring Sep 08, 2025, 03:34 PM UTC

   A fix has been implemented for the issue affecting user logins, which should now be resolved. The login duration is expected to be back to normal. We will continue to monitor the situation. If you are still experiencing the issue, please update your ticket or contact the XTIUM Client Support team.

4. resolved Sep 08, 2025, 04:56 PM UTC

   We have concluded our monitoring and can confirm that all systems are functioning as expected. We appreciate your patience while we worked to fully restore service.

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Started Sep 04, 2025, 06:06 AM UTC· resolved Sep 04, 2025, 08:34 AM UTC

1. investigating Sep 04, 2025, 06:06 AM UTC

   We are currently aware of an issue preventing users from logging in to the Callcenter and Receptionist applications. After entering your credentials, a loading icon appears, but the page then returns to the login screen. We are investigating this issue with high priority. We will provide an update as soon as possible. https://callcenter.voip.evolveip.eu/callcenter/ https://receptionist.voip.evolveip.eu/receptionist/

2. monitoring Sep 04, 2025, 06:52 AM UTC

   A fix has been implemented, and we are monitoring the results. Please retry logging in on your portal. If the issue persists, please contact our XTIUM Support team.

3. resolved Sep 04, 2025, 08:34 AM UTC

   The login issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected. Thank you for your patience while we worked to restore full functionality.

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Started Sep 02, 2025, 06:43 AM UTC· resolved Sep 04, 2025, 11:35 AM UTC

1. investigating Sep 02, 2025, 06:43 AM UTC

   We are currently investigating an issue concerning OCC Touchpoint (Cloud version), where agents are unable to login, but instead are given an error message indicating an unknown error has occurred during AIS Authentication (it is possible agent might see a different error notification). For now, this seems to be limited to the Touchpoint application only. We are investigating the issue with the highest priority and we have contacted the supplier of the OCC application to also investigate this with the highest priority.

2. investigating Sep 02, 2025, 06:46 AM UTC

   As a follow up on the initial incident notification, please be aware that we will strive to provide you with any updates as soon as possible, and within the next hour at the latest. If in the meantime you are looking for a workaround for your service, please contact us via 0884283111 or create an incident via our selfservice portal (https://selfservice.evolveip.eu/)

3. investigating Sep 02, 2025, 07:26 AM UTC

   We are still investigating the issue with the highest priority together with the vendor. unfortunately, at this time we are unable to give an ETA concerning the resolution time. We will keep you updated on any developments via this statuspage.

4. investigating Sep 02, 2025, 08:23 AM UTC

   We continue to investigate this issue in collaboration with our vendor. As part of the resolution process, logged-in agents may be automatically logged out of Touchpoint. Further updates will be provided as they become available.

5. investigating Sep 02, 2025, 09:34 AM UTC

   We are continuing to investigate the issue with the highest priority. We will share further updates as soon as new information becomes available. Thank you for your patience.

6. identified Sep 02, 2025, 10:28 AM UTC

   Please try logging in to Touchpoint again. The login process may take slightly longer than usual (up to 30 seconds) or may require additional attempts. If all agents are able to log in successfully, consider disabling the emergency routing and verify whether the issue has been fully resolved. We are still actively working on a full resolution. If the problem persists, please contact our XTIUM Client Support team.

7. identified Sep 02, 2025, 12:09 PM UTC

   Based on our testing and monitoring, the Touchpoint login duration has significantly improved. Our teams are continuing to work on resolving an issue with signing in to Touchpoint via SSO. We will share new updates as soon as they become available.

8. identified Sep 02, 2025, 01:49 PM UTC

   We are aware that some customers have experienced new logout and sign-in issues with Touchpoint. Our teams are working closely with the affected customers to provide suitable workarounds while continuing to investigate the underlying cause. Further updates will follow as soon as more information is available.

9. identified Sep 02, 2025, 04:36 PM UTC

   Our vendor has isolated the issue to their database cluster. To fully restore services, a system reboot will be performed tonight. During this time, services may remain partially impacted. Once the reboot is complete, our teams will monitor the environment during the morning to ensure stability. We kindly ask customers to also monitor their services and reach out to us if any issues persist. We sincerely thank you for your patience and cooperation while we work together with our vendor to resolve this incident as quickly as possible.

10. monitoring Sep 03, 2025, 06:13 AM UTC

    Good morning, Last night the vendor of the OCC platform has performed extensive maintenance on their services. The issues that were being experienced yesterday with regards to the OCC platform should no longer be active, and everything should be in working order again. We are currently monitoring the situation together with the Vendor. Please contact us ASAP if you notice any issues. You can contact us either via +31884283111 or by raising a ticket via our selfservice portal (https://selfservice.xtium.eu/)

11. resolved Sep 04, 2025, 11:35 AM UTC

    The Touchpoint login issue has been fully resolved. We have completed monitoring and confirmed that all systems are operating normally. Affected customers have confirmed that services are functioning as expected. Thank you for your patience while we worked to restore full functionality.

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Started Jul 14, 2025, 06:38 AM UTC· resolved Jul 14, 2025, 07:24 AM UTC

1. investigating Jul 14, 2025, 06:38 AM UTC

   We are currently experiencing an outage with Peco. Our team is aware of the issue, and we have contacted the vendor to resolve it as soon as possible. In the meantime, please use the fallback to stay reachable: https://receptionist.voip.evolveip.eu/receptionist/%C2%A0 We will update you with more information as soon as we can. Apologies for the inconvenience.

2. resolved Jul 14, 2025, 07:24 AM UTC

   The outage with Peter Connects has been resolved, and services are fully operational again. We are currently working on a Reason for Outage (RFO), which we will share with you as soon as it’s available. Thank you for your understanding and patience while we worked through this issue. If you experience any further problems, please don’t hesitate to contact us.

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Started May 23, 2025, 08:35 AM UTC· resolved May 23, 2025, 12:19 PM UTC

1. investigating May 23, 2025, 08:35 AM UTC

   We are aware of an issue with inbound and outbound calls, impacting some of our OCC Cloud Azure customers. We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.

2. monitoring May 23, 2025, 09:52 AM UTC

   A fix has been implemented by our vendor. Preliminary results are positive. While we continue to monitor the results, please check to see if the issue is resolved. If you still experience the issue, please reach out to our Support team.

3. resolved May 23, 2025, 12:19 PM UTC

   This incident has been resolved.

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Started May 02, 2025, 11:10 AM UTC· resolved Jul 09, 2025, 10:26 AM UTC

1. investigating May 02, 2025, 11:10 AM UTC

   EvolveIP is again investigating an issue impacting OCC Cloud clients and our clients who are working from our UK Broadsoft platform. The issue seems to be related to the issue earlier today, and we are again investigating. We will update you as soon as possible, as more information becomes available.

2. monitoring May 02, 2025, 11:42 AM UTC

   It, again, looks like the issue has been resolved. We will continue monitoring the situation before closing this incident. As previously indicated, we are still investigating the root cause and will provide more information via an RFO (Reason For Outage), as it becomes available.

3. monitoring May 02, 2025, 02:21 PM UTC

   The issue seems to be resolved with the changes made by our engineers. Now that the network has stabilized we will be restoring the original settings during an emergency maintenance tonight. We have sent out notifications seperately and will keep monitoring the impact and traffic on our platforms.

4. resolved Jul 09, 2025, 10:26 AM UTC

   After monitoring we see no issues anymore. In the meanwhile all customers on the OCC Cloud platform have been successfully migrated to the new Azure Cloud environment. No further common incidents have been observed in the new environment. We will now close this incident. We remain committed to continuously improving our platforms and services in collaboration with our partners.

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Started May 02, 2025, 07:00 AM UTC· resolved May 02, 2025, 09:14 AM UTC

1. investigating May 02, 2025, 07:00 AM UTC

   Good morning, EvolveIP is aware of an issue impacting OCC Cloud clients and our clients who are working from our UK Broadsoft platform. We are currently investigating with the highest priority and will provide further updates in due course

2. monitoring May 02, 2025, 07:34 AM UTC

   The issue has been resolved. We are still monitoring the issue and investigating the root cause. For the moment, we will leave this status page notification open. If all services remain stable, we will proceed with closure. We will further investigate the rootcause and will provide you with an analysis. Please revert all workarounds. If you are still running into any issues, please do not hesitate to give us a call via +3188 428 3111

3. investigating May 02, 2025, 07:57 AM UTC

   Unfortunately we have to report that the service is not stable yet, and still showing signs of the previously mentioned issue in our initial notification. We do see that phone registrations and calls are recovering, but we also still see some instability in the service. Our engineers are still investigating the issue with the highest priority, and we will keep you updated via this statuspage.

4. identified May 02, 2025, 08:15 AM UTC

   We have completed remediation work in an effort to resolve the issue. We are monitoring the issue for recovery of services.

5. resolved May 02, 2025, 09:14 AM UTC

   The issues have been resolved. We are still investigating the root cause and we will provide more information about the cause in a RFO (Reason for Outage), which we will provide within 10 workdays to all affected clients. Please revert any workaround you might have activated. If, for any reason, you are still running into issues, please do not hesitate to give us a call via +3188 428 3111

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