Evolve IP incident

Unable to handle calls or getting logged out

Major Resolved View vendor source →

Evolve IP experienced a major incident on December 1, 2025 affecting OCC Cloud, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 10:58 AM UTC
Resolved
Dec 01, 2025, 12:39 PM UTC
Duration
1h 40m
Detected by Pingoru
Dec 01, 2025, 10:58 AM UTC

Affected components

OCC Cloud

Update timeline

  1. investigating Dec 01, 2025, 10:58 AM UTC

    We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.

  2. investigating Dec 01, 2025, 11:13 AM UTC

    In order to solve the issues our vendor will be restarting some servers what may cause a drop of calls.

  3. investigating Dec 01, 2025, 11:49 AM UTC

    Our vendor has implemented measures to resolve the issue, and we are seeing significant improvements. We are continuing to monitor the situation closely to ensure full stability.

  4. resolved Dec 01, 2025, 12:39 PM UTC

    We have received confirmation from our customers that all impacted functionalities have been restored to their operational state. We will therefore proceed to close this incident as resolved.