Evolve IP Outage History

We are currently investigating an issue affecting OBT and OCC telephony services. The impact includes IVR functionality and related applications. This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available. If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/

We are continuing to investigate the issue. Updates will be provided as they become available.

We are investigating an issue affecting Webex users who may be experiencing difficulties signing in to the app or connecting to phone services. The issue appears to be affecting Webex services globally. We are working closely with Cisco to investigate the cause and restore full service as soon as possible. We will provide further updates as more information becomes available.

Our vendor Cisco is investigating an issue impacting the push notification service for Webex. Users of Webex using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone. As a workaround, users can answer calls on their laptop or desk phone, or forward incoming calls to an alternative non-Webex phone number. Our vendor is working to restore services and apologizes for the inconvenience this may cause.

We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login. We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.

We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.

We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.

We are aware of an issue impacting the PeterConnects Receptionist application. Users attempting to sign in get an error message saying: PCAUTH0001: An unknown error occurred. We are currently investigating with the highest priority and will provide further updates in due course. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu

We are currently investigating an issue affecting the ability to log in to the OCC Cloud environment, including Touchpoint.

We have received additional reports of the issue recurring. We are actively investigating this together with our vendor as a high priority.

If you experience any issues related to this incident again, we kindly ask you to open a new ticket and include an example.

We have identified an incident affecting the OCC Cloud platform which may cause calls to disconnect unexpectedly. Our engineers are currently investigating the issue and working towards a resolution. If you are experiencing service issues, please raise a support case with us so we can track the impact. You may also activate your disaster recovery or failover routing if this option is available within your setup. We will provide an update as soon as more information becomes available.

We are currently experiencing an incident on the BroadSoft platform with the Receptionist/Callcenter application. As a result, inbound and outbound calls may be unexpectedly disconnected. We are investigating the issue and will provide updates as more information becomes available.

We are continuing to investigate this issue.

Initial investigation indicates that the issue may be related to one of our Carriers. We have engaged our carrier and are jointly investigating the situation to determine the root cause. Further updates will be shared as soon as more information becomes available.

We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.

In order to solve the issues our vendor will be restarting some servers what may cause a drop of calls.

Our vendor has implemented measures to resolve the issue, and we are seeing significant improvements. We are continuing to monitor the situation closely to ensure full stability.

Our vendor is currently investigating an issue impacting Webex sign-in. Users are experiencing login failures. The issue is being addressed with high priority, and updates will be provided as soon as more information becomes available.

We are currently investigating an issue with IVR and inbound call handling in Touchpoint. We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.

We are investigating an issue impacting OCC Cloud. We have received reports of agents getting signed out and being unable to sign in, and call handling. Our vendor is investigating with priority. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/

Dear all, We are currently experiencing an issue on the OCC Cloud platform. There was maintenance performed last night by our vendor on their SBC's, but it has taken longer than expected. As a result, calls are currently not coming through. The issue is still under investigation together with their vendor. We will provide an update as soon as more information becomes available

At this moment, there is no new update yet regarding the ongoing issue on the OCC Cloud platform. The vendor is still investigating the problem together with their supplier. If you are affected, please create a ticket via the HALO Self-Service Portal so we can log and track the impact accordingly. Notify us if we can redirect your main number to an alternative phone number in order to keep you reachable. We will share a further update as soon as new information becomes available.

XTIUM is aware of an issue impacting OCC Cloud service number reachability and call handling issues in Touchpoint. We are currently investigating with the highest priority and will provide further updates as soon as possible.

We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.

We have identified that the issue from earlier this morning has started recurring. Our vendor is currently looking into the issue.