Increased latency for pipelines in Hosted environment
Affected: UIPipelinesPipelinesAPIEvent Streamsdbt Schedules
Etleap Outage History
Etleap is up right nowEtleap had 48 outages in the last 2 years totaling 65h 43m of downtime — averaging 2 incidents per month.
There were 48 Etleap outages since March 10, 2025 totaling 65h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are increased latencies for some MySQL CDC pipelines
Affected: Pipelines
Timeline · 3 updates
- investigating Aug 27, 2025, 04:48 PM UTC
We are currently investigating the issue.
- monitoring Aug 27, 2025, 05:37 PM UTC
We have identified the root cause and applied the fix. We are monitoring the recovery.
- resolved Aug 27, 2025, 07:12 PM UTC
This incident has been resolved.
Increased Rate of Extraction Errors for Facebook Ads Pipeliens
Affected: Integrations
Timeline · 5 updates
- investigating Aug 04, 2025, 04:53 PM UTC
We are seeing increased extraction error rates for Facebook Ads Pipelines. We are currently investigating.
- identified Aug 04, 2025, 07:04 PM UTC
We have identified the root cause, and we are working on fix.
- monitoring Aug 04, 2025, 10:08 PM UTC
We have deployed a fix, and we are currently monitoring.
- monitoring Aug 04, 2025, 10:20 PM UTC
We are seeing pipelines starting to recover. We are continuing to monitor until all affected pipelines have fully recovered.
- resolved Aug 04, 2025, 11:02 PM UTC
This incident has been resolved and all affected pipelines have recovered.
Increased latency for pipelines in Hosted EU environment
Affected: Pipelines
Timeline · 3 updates
- identified Jul 30, 2025, 09:54 AM UTC
Pipeline in the Hosted EU environment are experiencing increased latencies due to an infrastructure issue; We are implementing a fix for the issue now.
- monitoring Jul 30, 2025, 11:03 AM UTC
We have addressed the issue and it has now recovered, and we are continuing to monitor the situation.
- resolved Jul 30, 2025, 01:38 PM UTC
This incident has been resolved, and all affected pipelines have recovered.
Delayed loads in US Hosted
Affected: Pipelines
Timeline · 2 updates
- monitoring Jul 18, 2025, 01:05 PM UTC
We are seeing delayed load activities across all pipelines in the US Hosted environment. This load delay has caused an additional hour of latency in the pipelines. We have identified the issue and implemented a fix, and are now monitoring the recovery.
- resolved Jul 18, 2025, 01:25 PM UTC
All pipelines have now recovered.
Higher than usual latencies in US Hosted
Affected: Pipelines
Timeline · 5 updates
- investigating Jul 02, 2025, 05:46 AM UTC
We are seeing higher-than-usual latencies across pipelines in the US Hosted environment. We're investigating.
- monitoring Jul 02, 2025, 05:54 AM UTC
We have identified the issue. A fix has been implemented, and we are seeing early signs of recovery. We are continuing to monitor.
- monitoring Jul 02, 2025, 08:30 AM UTC
Many pipelines have recovered, and we are continuing to monitor.
- monitoring Jul 02, 2025, 12:03 PM UTC
Most pipelines have now recovered, we expect the remaining few latent pipelines to catch up again shortly. We are continuing to monitor.
- resolved Jul 02, 2025, 01:43 PM UTC
This incident has been resolved.
We are increased processing times due to an infrastructure issue
Affected: PipelinesPipelinesPipelines
Timeline · 7 updates
- investigating Jun 26, 2025, 06:48 PM UTC
We are currently investigating the issue.
- investigating Jun 26, 2025, 07:06 PM UTC
We are continuing to investigate this issue.
- identified Jun 26, 2025, 07:06 PM UTC
We have identified the root cause, and we are currently working on a fix.
- identified Jun 26, 2025, 07:35 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 26, 2025, 08:00 PM UTC
A fix has been implemented, and we are monitoring the recovery.
- monitoring Jun 26, 2025, 08:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 26, 2025, 08:11 PM UTC
This incident has been resolved.
Google BigQuery and Cloud Storage connections are failing
Affected: Integrations
Timeline · 4 updates
- monitoring Jun 12, 2025, 06:51 PM UTC
Google BigQuery connections are currently down due to a global Google Cloud outage. You can monitor the situation here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We'll monitor and provide updates as needed.
- monitoring Jun 12, 2025, 07:07 PM UTC
Google Cloud Storage connections are impacted as well, due to the Global Cloud Outage. You can monitor the situation here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We'll continue to monitor and provide updates as needed.
- monitoring Jun 12, 2025, 08:56 PM UTC
We are seeing some BigQuery connections recovering across multiple accounts. We'll continue to monitor and provide updates as needed.
- resolved Jun 12, 2025, 09:57 PM UTC
We are seeing affected connections and pipelines have recovered. This incident is now resolved.
Increased extraction failures
Affected: Pipelines
Timeline · 4 updates
- investigating Jun 01, 2025, 12:32 PM UTC
We are seeing increased extraction failure rates for some database sourced pipelines. We are currently investigating.
- identified Jun 01, 2025, 12:46 PM UTC
We have identified the issue and we are working on a resolution
- monitoring Jun 01, 2025, 01:18 PM UTC
We have deployed a fix, and we are monitoring the recovery.
- resolved Jun 01, 2025, 01:31 PM UTC
We are seeing extractions succeeding at the expected rate. This incident is now resolved, and all affected pipelines will recover shortly.
We are seeing increased pipeline latencies for EU Hosted
Affected: Pipelines
Timeline · 4 updates
- investigating May 22, 2025, 07:25 PM UTC
We are currently investigating this issue.
- identified May 22, 2025, 07:30 PM UTC
We are identified the issue to an infrastructure failure, and we are working on resolving it.
- monitoring May 22, 2025, 07:50 PM UTC
The issue has been addressed, and we are currently monitoring the pipeline's recovery.
- resolved May 22, 2025, 08:07 PM UTC
All pipelines have recovered.
Application is Inaccessible
Affected: UI
Timeline · 3 updates
- investigating May 20, 2025, 02:16 PM UTC
We are currently investigating the issue where the UI is unaccessible.
- identified May 20, 2025, 02:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 20, 2025, 02:25 PM UTC
This incident has been resolved.
We are seeing increased pipeline latencies in our EU deployment
Affected: Pipelines
Timeline · 5 updates
- investigating May 20, 2025, 10:41 AM UTC
We are currently investigating this issue.
- monitoring May 20, 2025, 01:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 20, 2025, 02:11 PM UTC
We're still seeing latencies, caused by intermittent transformation failures. We've implemented more fixes and we're continuing to monitor their effect.
- monitoring May 20, 2025, 06:37 PM UTC
We are continuing to monitor the situation; we are seeing latencies improving across a significant numbers of pipelines.
- resolved May 20, 2025, 07:45 PM UTC
This incident has been resolved, and all affected pipelines have recovered.
We are seeing increase pipeline latencies due to infrastructure issue
Affected: Pipelines
Timeline · 3 updates
- identified May 17, 2025, 02:58 AM UTC
We have indentified the root cause, and we are working on a resolution
- monitoring May 17, 2025, 03:08 AM UTC
We have addressed the issue, and we are monitoring the recovery
- resolved May 17, 2025, 03:35 AM UTC
This incident has been resolved, and the pipelines have recovered.
Failing transformations
Timeline · 4 updates
- investigating May 02, 2025, 02:30 PM UTC
We are investigating reports of failing transformations.
- identified May 02, 2025, 02:41 PM UTC
We have identified the issue and have a fix in the deployment pipeline. All transformation steps are failing due to an issue with a change deployed shortly after 13:00 UTC.
- monitoring May 02, 2025, 02:49 PM UTC
A fix has been deployed and we are seeing transformation steps succeed. We are continuing to monitor pipeline recovery.
- resolved May 02, 2025, 04:48 PM UTC
Pipelines are back to normal.
Transformation failing for some sources
Affected: PipelinesPipelines
Timeline · 5 updates
- investigating Apr 14, 2025, 07:32 PM UTC
We are investigating an increase in transformation failures for some sources.
- identified Apr 14, 2025, 07:38 PM UTC
We have identified the issue, and we are working on a fix.
- monitoring Apr 14, 2025, 08:05 PM UTC
We have deployed a fix, and we are monitoring the pipeline's recovery
- monitoring Apr 14, 2025, 08:13 PM UTC
We are seeing transformations successfully completing. We are continuing to monitor until affected pipelines have recovered.
- resolved Apr 14, 2025, 09:41 PM UTC
This incident has been resolved.
Etleap API and UI are currently down
Affected: UIPipelinesAPI
Timeline · 3 updates
- investigating Apr 11, 2025, 05:28 PM UTC
We are currently investigating
- monitoring Apr 11, 2025, 05:31 PM UTC
We have addressed the root cause. We are currently monitoring
- resolved Apr 11, 2025, 05:44 PM UTC
This incident has been resolved.
Facebook Insights and Leads pipelines failing to extract
Affected: Integrations
Timeline · 3 updates
- monitoring Apr 02, 2025, 07:37 PM UTC
We are seeing extraction failures for Insights by Ad and Insights by Adset pipelines due to a Facebook API outage. We are currently monitoring the situation, and we'll provide updates as needed.
- monitoring Apr 02, 2025, 07:43 PM UTC
We have identified that all "Insight by X" and Leads pipelines are affected.
- resolved Apr 03, 2025, 12:59 AM UTC
The affected pipelines have recovered.
Etleap Pipelines are not starting activities
Affected: Pipelines
Timeline · 3 updates
- investigating Mar 24, 2025, 04:10 PM UTC
We are currently investigating an infrastructure issue that's preventing pipelines from starting activities
- monitoring Mar 24, 2025, 04:17 PM UTC
We have addressed the issue, and we are monitoring pipeline recovery.
- resolved Mar 24, 2025, 04:47 PM UTC
All affected pipelines have recovered.
(EU Hosted) Pipeline activities are failing
Affected: Pipelines
Timeline · 3 updates
- identified Mar 20, 2025, 10:37 PM UTC
We are seeing activities for pipelines not succeeding due to an infrastructure issues; We are working on a resolution
- monitoring Mar 20, 2025, 10:52 PM UTC
We have addressed the issue, and are monitoring the recovery.
- resolved Mar 21, 2025, 12:12 AM UTC
This incident has been resolved.
API calls taking longer than expected for US Hosted App
Affected: UIAPI
Timeline · 2 updates
- investigating Mar 20, 2025, 05:56 PM UTC
We are seeing API calls taking longer than expected for US Hosted APP. This will cause page load times for app.etleap.com to take longer than usual. We are currently investigating.
- resolved Mar 20, 2025, 06:30 PM UTC
The incident has been resolved.
We are currently unable to receive event requests for Event Stream pipelines in the EU
Affected: UIPipelinesEvent Streams
Timeline · 5 updates
- investigating Mar 13, 2025, 11:03 AM UTC
We are actively investigating the root cause of the issue. Only the hosted EU environment (app.eu.etleap.com) is impacted by this.
- identified Mar 13, 2025, 12:29 PM UTC
We are also seeing some timeouts occur in DMS which is causing latency for some CDC pipelines. We have identified the cause as a networking throughput issue and are actively working on a resolution.
- identified Mar 13, 2025, 02:05 PM UTC
We are continuing to address the root cause of the issue. We have started recovering the CDC pipelines and are starting to see them recover. The event streams have recovered and are operational. The UI is currently down and we are working to recover it now.
- monitoring Mar 13, 2025, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 02:41 PM UTC
The incident has been resolved and affected pipelines have recovered.
Increased pipeline latencies for Hosted US
Affected: Pipelines
Timeline · 2 updates
- investigating Mar 12, 2025, 07:15 PM UTC
We are seeing increased pipeline latencies for Hosted US customers. We are investigating the issue.
- resolved Mar 12, 2025, 07:40 PM UTC
This incident was triggered by an issue in our monitoring system. We have confirmed all the pipelines processed normally during this incident, and we have observed no delays.
Increased pipeline activity times in the EU
Affected: Pipelines
Timeline · 3 updates
- investigating Mar 10, 2025, 02:55 PM UTC
We are observing increased pipeline extraction and transformation times in the EU environment. We are currently investigating the root cause.
- monitoring Mar 10, 2025, 03:08 PM UTC
We have identified the root cause of the degraded pipeline performance and implemented a fix. We are starting to see improvements to pipeline performance and are monitoring the results of the fix now.
- resolved Mar 10, 2025, 03:44 PM UTC
The incident has been resolved and pipeline latencies have returned to normal levels.