Etleap incident

High rate of CDC connection failures in the Hosted EU environment

Major Resolved View vendor source →

Etleap experienced a major incident on December 18, 2025 affecting Pipelines, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 11:36 AM UTC
Resolved
Dec 18, 2025, 01:15 PM UTC
Duration
1h 38m
Detected by Pingoru
Dec 18, 2025, 11:36 AM UTC

Affected components

Pipelines

Update timeline

  1. investigating Dec 18, 2025, 11:36 AM UTC

    We are investigating a high number of failed CDC connections in the Hosted EU environment. We are currently investigating the cause of the issue.

  2. identified Dec 18, 2025, 12:21 PM UTC

    The issue is limited to CDC connections that connect via SSH tunnels. A bad permission change caused the SSH tunnel creation to fail. We are implementing a fix for this currently.

  3. monitoring Dec 18, 2025, 12:35 PM UTC

    The permission change was made this morning as part of a regularly scheduled upgrade to the environment. The upgrade has been rolled back and we are seeing creation of SSH tunnels succeed again. We are in the process of resuming all affected CDC connections and will monitor the recovery of the connections and their pipelines.

  4. resolved Dec 18, 2025, 01:15 PM UTC

    The incident has been resolved. All affected connections are back up and operating normally.