Etleap experienced a critical incident on January 2, 2026 affecting Event Streams, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2026, 12:22 PM UTC
The endpoints that accept webhook events for Event Stream source connections are currently down in the US hosted environment. We are not able to accept any events as a result. We are currently investigating the cause of the issue.
- identified Jan 02, 2026, 12:47 PM UTC
We have identified the root cause as an issue with Docker's package repository listing, which includes a version of containerd.io that does not exist. As the non-existent image cannot be pulled, the nodes that accept webhook events are failing to start. We are implementing a workaround to address the issue now.
- monitoring Jan 02, 2026, 01:18 PM UTC
A fix for the issue has been implemented and we are seeing the infrastructure recover. We are monitoring the metrics and the affected pipelines to ensure a full recovery.
- resolved Jan 02, 2026, 01:25 PM UTC
100% of the webhook endpoint infrastructure is in a healthy state and we are seeing event stream pipelines processing data again.