Etail Solutions experienced a minor incident on October 7, 2022 affecting Amazon, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2022, 06:59 PM UTC
We are aware of an outage with Amazon's MWS services and are investigating the impact to our systems.
- identified Oct 07, 2022, 07:03 PM UTC
The MWS outage is causing feeds to back up and not be processed. Feeds are being sent by EVP to Amazon, but Amazon is failing to process them.
- resolved Oct 07, 2022, 07:06 PM UTC
Amazon indicates that the outage has been resolved and has posted this information: From 15:46 on 10/06/2022 to 09:20 on 10/07/2022, several Amazon Services were experiencing issues. Service is once again operating at normal capacity at 09:20. Please note that this outage caused a Feed backlog, which may take up to 16 hours to clear. There is no need to re-submit feeds sent during the outage period.
- postmortem Oct 07, 2022, 07:11 PM UTC
Amazon experienced a MWS outage which impacted all clients. Incident was resolved by Amazon a few hours later.