Etail Solutions experienced a critical incident on February 6, 2023 affecting EVP Web Application and EVP RDP Application, lasting 21h 28m. The incident has been resolved; the full update timeline is below.
Affected components
EVP Web ApplicationEVP RDP Application
Update timeline
- investigating Feb 06, 2023, 04:59 PM UTC
Operational issue that is occurring that affects system functionality is preventing EVP services. We are working to restore services as soon as possible.
- monitoring Feb 06, 2023, 05:07 PM UTC
System is back online and we are monitoring for issues and investigating root cause.
- resolved Feb 07, 2023, 02:27 PM UTC
A recoverable hardware failure has been determined as the root cause. To prevent future occurrences the impacted EVP services will be migrated as soon as possible.