Etail Solutions incident

EVP Incident - Remote Desktop Service Intermittent Outage

Major Resolved View vendor source →

Etail Solutions experienced a major incident on June 26, 2023 affecting EVP RDP Application, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 02:58 PM UTC
Resolved
Jun 27, 2023, 05:07 PM UTC
Duration
1d 2h
Detected by Pingoru
Jun 26, 2023, 02:58 PM UTC

Affected components

EVP RDP Application

Update timeline

  1. investigating Jun 26, 2023, 02:58 PM UTC

    We are currently investigating an intermittent issue with launching the Remove Desktop EVP application.

  2. identified Jun 26, 2023, 03:35 PM UTC

    We are restarting a node in the RD Application Service at 11:45 AM ET. You may experience a disruption to your EVP Application and need to reopen EVP.

  3. monitoring Jun 26, 2023, 03:59 PM UTC

    The node has restarted and we are monitoring.

  4. monitoring Jun 26, 2023, 05:23 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 27, 2023, 05:07 PM UTC

    This incident has been resolved.