Etail Solutions incident

Shopify Order Download Issue

Critical Resolved View vendor source →

Etail Solutions experienced a critical incident on July 19, 2023 affecting Shopify, lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2023, 02:00 PM UTC
Resolved
Jul 19, 2023, 08:13 PM UTC
Duration
6h 12m
Detected by Pingoru
Jul 19, 2023, 02:00 PM UTC

Affected components

Shopify

Update timeline

  1. investigating Jul 19, 2023, 02:00 PM UTC

    We are aware of issues with the Shopify Order Download process and are currently investigating.

  2. identified Jul 19, 2023, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 19, 2023, 02:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 19, 2023, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 19, 2023, 08:13 PM UTC

    This incident has been resolved.