Etail Solutions experienced a major incident on December 6, 2023 affecting EVP RDP Application, lasting 18h 5m. The incident has been resolved; the full update timeline is below.
Affected components
EVP RDP Application
Update timeline
- investigating Dec 06, 2023, 08:43 PM UTC
We will restarting remote desktop services at 3 PM CT/4 PM ET. Please finish your work and log off. This will not impact the Web UI.
- identified Dec 06, 2023, 09:00 PM UTC
The remote desktop services will reboot now. You will be disconnected. Service should be restored shortly.
- monitoring Dec 06, 2023, 09:11 PM UTC
Services have restarted and we are monitoring for any issues.
- resolved Dec 07, 2023, 02:48 PM UTC
This incident has been resolved.