Etail Solutions incident

Batch System-wide Issue

Major Resolved View vendor source →

Etail Solutions experienced a major incident on February 16, 2024 affecting Batch Services, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2024, 06:47 PM UTC
Resolved
Feb 16, 2024, 10:00 PM UTC
Duration
3h 13m
Detected by Pingoru
Feb 16, 2024, 06:47 PM UTC

Affected components

Batch Services

Update timeline

  1. investigating Feb 16, 2024, 06:47 PM UTC

    Batch services have been disabled temporarily. Processing of background processes will be delayed as we address the issue.

  2. identified Feb 16, 2024, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 16, 2024, 07:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 16, 2024, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 16, 2024, 10:00 PM UTC

    This incident has been resolved.